We have an established action protocol in cases of complaints, both by our distributor customers and by the end customers.

In our offices, we centralise all types of complaints, we analyse them and where appropriate and if we can do so, we provide the necessary spare parts for their repair or replacement. If we need outside assistance, we consult our factories so that they can determine whether to send us the necessary parts or to discuss the matter or to reject the complaint.

On occasions, and depending on the magnitude of the problem, we visit the site to check the cause of the complaint and send a report to the factory so that it may be resolved.